Our Policy

OrderHIPS.com will at all times endeavour to provide the highest standards of service.

If things go wrong

Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we may encounter a problem in our service provision. We would like to hear from you if this happens. We therefore have in place procedures to investigate and remedy any area of concern raised by our clients. In such circumstances we promise:

• To acknowledge any formal complaint within 5 working days.
• To have the issues reviewed by a person of appropriate seniority and authority.
• To identify the person managing your complaint in our original letter of response.

If at any time you are not completely satisfied with any aspect of our service, please write to our Customer Services Manager at our address below, quoting your HIP order number. We will fully investigate and endeavour to provide the most appropriate solution.

If you are unsatisfied with our response, please write to our Managing Director at the following address:

OrderHIPS.com Ltd
18 Carrington Square
Harrow
HA3 6TF

Telephone: 08456 432 100

Please note telephone calls may be recorded.

Our Commitment to You

• We will make sure all the information we give you will be clear, fair and accurate.
• We will always be reasonable and courteous whenever you need to speak to us.
• We will also act promptly to rectify mistakes or omissions.